Focus on how work is done

Operational learning "Blue line/Black line" exists in everyday successful work. 

Learning from why work goes well involves a way to gather intelligence from the opportunities that are presented by everyday work for both frontline teams and the organization.  By sharing their stories Frontline teams have an opportunity using the 4Ds and the 4Ls to improve through an intentional learning process and better understanding of operational learning that occurs between “Work As Imagined” (WAI) and “Work As Done” (WAD). 
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We deliver a simple and engaging process to allow frontline teams to provide insights, learn from everyday work and support self-improving teams.

Learning from work using the 4Ls recognise that learnings that frontline teams gain from operational learning, happen in micro-changes or small amounts, daily. 

Where as, organizational learning happens in macro-changes, being a more substantial amount of information, by analysing the business intelligence gained from the 4Ls to determine if a further deep dive is needed by conducting a Learning Team.

A weak signal is seen as a seemingly random or disconnected piece of information that at first appears to be background noise but can be recognised as part of a significant pattern by viewing it through a different frame or connecting it with other pieces of information.